SYKE - Sykes Enterprises, Incorporated

NasdaqGS - NasdaqGS Real Time Price. Currency in USD

Sykes Enterprises, Incorporated

400 North Ashley Drive
Suite 2800
Tampa, FL 33602
United States

Sector : Technology
Industry : Information Technology Services
Full Time Employees : 51,600

Key Executives

Name Title Pay Exercised Year Born
Mr. Charles E. Sykes Pres, CEO & Exec. Director 1.38M N/A 1963
Mr. John Chapman Chief Fin. Officer 686.82k N/A 1967
Mr. James T. Holder CPA, J.D., CPA Chief Legal Officer & Corp. Sec. 556.04k 25.12k 1959
Mr. Lawrence R. Zingale Chief Customer Officer & GM of EMEA 644.61k 187.59k 1956
Mr. James D. Farnsworth Exec. VP of Americas Bus. Devel. 722.72k N/A 1966
Amounts are as of December 31, 2018 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc. Exercised is the value of options exercised during the fiscal year. Currency in USD.


Sykes Enterprises, Incorporated, together with its subsidiaries, provides multichannel demand generation and global customer engagement services. Its customer care services include handling billing inquiries and claims, activating customer accounts, resolving complaints, cross-selling/up-selling, and prequalifying and warranty management, as well as providing health information and dispatching roadside assistance. The company's technical support services comprise support around complex networks, hardware and software, communications equipment, Internet access technology, and Internet portal usage. It also provides customer acquisition services, which focuses around digital marketing, multichannel demand generation, and inbound up-selling and sales conversion, as well as outbound selling of its clients' products and services. In addition, the company offers technical staffing and outsourced corporate help desk services; and fulfillment services, such as order and payment processing, inventory control, product delivery, and product returns handling, as well as consulting, implementation, hosting, and managed services that optimize its differentiated full lifecycle management services platform. The company offers its services through phone, email, social media, text messaging, chat, and digital self-service support. Sykes Enterprises, Incorporated provides its services to corporations, medium-sized businesses, and public institutions in the financial services, communications, technology, transportation and leisure, healthcare, and other industries. It operates in the United States, Canada, Latin America, Australia, the Asia Pacific Rim, Europe, the Middle East, and Africa. Sykes Enterprises, Incorporated was founded in 1977 and is headquartered in Tampa, Florida.

Corporate Governance

Sykes Enterprises, Incorporated’s ISS Governance QualityScore as of July 29, 2019 is 3. The pillar scores are Audit: 2; Board: 2; Shareholder Rights: 5; Compensation: 4.

Corporate governance scores courtesy of Institutional Shareholder Services (ISS) . Scores indicate decile rank relative to index or region. A decile score of 1 indicates lower governance risk, while a 10 indicates higher governance risk.